We provide tailored money and debt advice services which help social housing landlords to give their residents access to the expert help they need to make their money and debt problems manageable. This in turn assists landlords with reduced arrears and income collections costs as well as improving tenancy sustainability.
It is reckoned that at least 60 % of people living in social housing are financially excluded from mainstream financial products and services. This makes them especially vulnerable as they are likely to pay more for essential goods and services, and any change in circumstances, such as losing employment and rising prices, is likely to affect them more.
We are now expanding
to support more people who need money advice and aim to work with a
range of other organisations to provide advice that is best suited to
their needs. We can support people living in all tenure types as well
as different client groups, for example lone parents, families with
young children, older people, BME residents and those returning to work.
All our money advisers are professionally trained and work to the Quality Mark standards of the Legal Service Commission. They provide advice that is specific to the client’s circumstances and needs. Our services give information and support to empower clients to deal with their problems themselves where this is appropriate. We will also provide specialist case work support and act directly on behalf of clients to negotiate repayment with creditors.
We offer the following advantages to organisations who contract with us to provide advice services :
A cost effective service delivered by phone
Can be offered widely as no geographical limit
Independent, impartial and free to the client
Delivered to Quality Mark standards
Regular monitoring and reporting
We support you to implement the service and train your staff
We work with you to assess business benefits and the wider impact
Promotes financial inclusion and capability
Complements other local services